Terms and conditions

Welcome to BW REGULATORY & COMPLIANCE CONSULTANCY!

Last Updated: 1st August 2025

1. Introduction

Welcome to BW REGULATORY & COMPLIANCE CONSULTANCY. These Terms and Conditions govern all services provided by us. By engaging our consultancy services, you agree to comply with and be bound by the following terms.

2. Scope of Services

We offer professional consultancy services which may include, but are not limited to:

Product registration with Malaysian authorities (e.g. MOH)

The exact scope for each client will be defined in our official quotation or proposal.

3. Fees and Payment

A deposit or full payment may be required before work begins.
Payment is due within [e.g. 7 or 14] days from the invoice date.
Any disbursements or government fees (if applicable) will be charged separately unless otherwise agreed.

4. Client Obligations

Clients agree to:

Provide timely and accurate information/documents.
Cooperate with reasonable requests needed for regulatory filings.
Review and confirm documents prior to submission.

5. Confidentiality

We will treat all client data and documentation as strictly confidential. We will not share information with third parties unless:

Required by law or regulation;
Necessary to complete the assignment (e.g., submitting to government portals);
With your express written consent.

6. Personal Data Protection Act (PDPA) Clause

We are committed to complying with the Personal Data Protection Act 2010 (PDPA). By engaging our services, you consent to our collection, processing, and storage of your personal data for purposes such as:

Preparing applications and submissions
Communications and follow-up with regulatory agencies
Record-keeping and compliance with legal obligations

Your data will be stored securely and will not be shared with third parties without your consent, unless required by law. You may request access, correction, or deletion of your personal data by contacting us at [Your Contact Email].

7. Limitation of Liability

We provide services on a best-effort and advisory basis. We shall not be held liable for:

Delays or rejections caused by government departments
Client-supplied inaccuracies or delays
Consequential or indirect losses resulting from our services

8. Revisions and Additional Work

Each application includes up to [1 or 2] rounds of revisions. Any changes in scope or new authority requests will be quoted separately.

9. Cancellation and Refunds

Fees are non-refundable once work has started.
If the client cancels before commencement, a partial refund may be considered, minus administrative charges.
No refunds will be provided for rejected applications due to incomplete or inaccurate client information.

10. Termination of Services

We reserve the right to terminate services if the client:

Fails to make payment;
Provides false or fraudulent information;
Breaches these terms.

11. Intellectual Property

Documents created by us (e.g., templates, checklists) remain our intellectual property. Clients may use the final deliverables only for the purpose agreed upon.

12. Force Majeure

We shall not be liable for delays caused by events beyond our control, such as government disruptions, natural disasters, or public health emergencies.